/* Product support: service state, readable answers and mobile keyboard space. */
.chat-fab{overflow:visible;clip-path:none;border-radius:15px}
.chat-fab .badge{top:-5px;inset-inline-start:-5px;width:27px;height:23px;border-radius:6px}
.chat-panel{width:420px;max-width:calc(100% - 32px);height:650px;max-height:calc(100dvh - 36px);border-radius:16px;overflow:hidden}
.chat-head{padding:15px;gap:10px}
.chat-head .ti{flex:1;min-width:0}
.chat-head .ti span{font-family:inherit;font-size:11px;letter-spacing:0;color:#d2d5d8;line-height:1.5;margin-top:3px}
.chat-reset,.chat-close{width:32px;height:36px;flex:none;background:transparent;border:0;cursor:pointer;margin:0;border-radius:5px}
.chat-reset svg{width:18px;height:18px;stroke:#fff;fill:none;stroke-width:1.8}
.chat-reset:hover,.chat-close:hover{background:#333}
.chat-body{min-height:0;gap:14px;padding:18px 15px}
.msg{max-width:92%;border-radius:10px;font-size:14px;line-height:1.75;overflow-wrap:anywhere;white-space:pre-wrap}
.msg.bot{border-radius:2px 10px 10px 10px}
.msg.user{border-radius:10px 2px 10px 10px}
.msg .mbtns{white-space:normal}
.msg .mbtns a,.msg .mbtns button{display:flex;align-items:center;justify-content:center;text-align:center;min-height:42px;padding:8px 12px;border:1px solid #bfc3c7;background:#fff;color:#17181a;font-family:inherit;font-size:13px;font-weight:500;line-height:1.4;border-radius:5px}
.msg .mbtns a:hover{background:#eff0f1}
.chat-sources{border-top:1px solid #e4e6e8;margin-top:12px;padding-top:9px;color:#555b61;font-size:11px;line-height:1.6;white-space:normal}
.chat-sources span{display:block;margin-top:4px}
.chat-error{border-inline-start:3px solid #a56430!important}
.chat-retry{margin-top:10px;border:1px solid #656b72;background:white;padding:6px 12px;font:inherit;font-size:12px;cursor:pointer;border-radius:4px}
.typing{border-radius:10px;padding:12px;align-items:center;color:#53585e;font-size:12px}
.typing span{margin-inline-start:6px}
.chips{padding:10px 12px;border-top:1px solid #e7e8ea;background:#fff;gap:6px;flex:none}
.chips button{border-radius:5px;font-family:inherit;letter-spacing:0;min-height:34px;font-size:12px;flex:1;white-space:nowrap;color:#40454b}
.chips button:disabled{opacity:.5;cursor:wait}
.chat-input{border-top:1px solid #e7e8ea;padding:10px 12px}
.chat-input input{min-width:0;background:#f3f4f5;border:1px solid #d6d8db;border-radius:6px;font-size:16px;padding:10px}
.chat-input input:focus{outline:2px solid #555;outline-offset:1px}
.chat-input button{border-radius:6px}
.chat-input button:disabled{opacity:.45;cursor:wait}
.chat-notice{font-size:10px;line-height:1.5;color:#676c72;padding:0 14px 12px;background:#fff;flex:none}
.chat-panel button:focus-visible,.chat-fab:focus-visible,.msg a:focus-visible{outline:3px solid #969ba1;outline-offset:3px}
.wx-card{max-height:calc(100dvh - 40px);overflow:auto}
.wx-qr{width:min(230px,100%);height:auto;aspect-ratio:1}
@media(max-width:760px){
 .chat-panel{width:420px;inset-inline-end:12px;bottom:calc(12px + env(safe-area-inset-bottom,0px));max-width:calc(100% - 24px);height:650px;max-height:calc(100dvh - 24px - env(safe-area-inset-bottom,0px))}
 .chat-fab{bottom:calc(18px + env(safe-area-inset-bottom,0px))}
}
@media(prefers-reduced-motion:reduce){.typing i{animation:none;opacity:.7}}